FAQ’s on School Visits

• How long does a tour last?

A tour usually lasts between 50 minutes and one hour. However, if you are late for your time slot, the tour may need to be shortened in order to accommodate other groups.

• Do we have the use of tables and chairs for lunch and work?

The space in our Human Impact Building is limited. We set aside an area for your school’s use but seating is on the floor, with the exception of a few chairs for teachers.

• What can we do after the tour?

After the tour you are free to revisit the rainforest in supervised groups for as long as you wish. Worksheets are available on our website and sketching is also popular. We also have a well stocked shop which you may like to visit.

• Do you have an outside area?

Yes, we have an attractive play area with a patio, garden and picnic tables.

• Can we have extra children in a tour?

We recommend that tours never exceed 15 children, however if necessary this can be increased up to a maximum of 17. The extra cost will be £5.22 (inc. VAT) per extra child.

• Are the greenhouses suitable for wheelchairs?

Yes, although the pathways are narrow and sometimes wet. Pathway measurements are available on request if you are planning to bring a larger scooter.

• When do we have to pay?

You will be invoiced after your visit and payment terms are within 10 days of the date of the invoice.

• Can we take photographs?

Yes, but please DO NOT take flash photographs of the animals, and please refrain from taking photos during the guided tours.

• Do we need to book far in advance?

Our tours get booked very quickly so to obtain the date and time of your choice it is advisable to book several months in advance.

• Do we need to wear Wellington boots?

These aren’t essential although the pathways can be wet and muddy in places. The outside play area can also get muddy at times.

• Can we make a pre-visit?

We encourage these for up to 3 teachers and you can come at any time. If you would specifically like the Education Officer to be available then please call in advance of the visit to arrange a suitable date and time.

• Can schools adopt animals?

Yes, schools and/or classes regularly adopt animals as part of the learning process. For further information, please click here.

• Is there a cancellation policy?

Yes, due to high demand for rainforest tours and the need to be fair to all schools, a strict cancellation policy is in operation. Please ask for further details at time of booking.